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Signposting & Support: Haywards Heath



Princess Royal Hospital, Haywards Heath

Book your care with UHSussex Maternity services online via self-referral. Get information & advice on your pregnancy.

You can find our Antenatal Clinic and Day Assessment Unit on the ground floor of the hospital. Our Early Pregnancy Unit (EPU), Bolney Ward (Antenatal and Postnatal) and Central Delivery Suite can be found on the second floor.

Maternity services


Princess Royal Hospital

Lewes Road
Haywards Heath
RH16 4EX

Switchboard: tel:01444441881

Day Assessment Unit (extn. 65486) 01444 441881 Antenatal clinic (extn. 65486) 01444 441881

Postnatal ward (extn. 68478)01444 441881

Haywards Heath Special Care Baby Unit (SCBU) 

SCBU is located on the 2nd floor, Princess Royal Hospital, Haywards Heath

Direct line: 01444 448733

Outpatients: 01444 441881 Ext. 64195 or 64188


Children's Accident and Emergency (A&E)

A separate children’s A&E facilities staffed by specialist pediatric nurses, for children up to 18 years old. 

Brighton: Ext 2364- 01273 696955 (For children up to 16)

Worthing: 01903205111 (For under 18's)

Chichester: 01243788122 (For under 18's)

Birth Stories

We offer a support service to all women and their partners in Birth Afterthoughts - this a one-to-one session either in person or by telephone to discuss their birth experience; we read the birth notes in detail, get a time line of events, answer any questions - this can all help to understand what happened and why, which can in turn help to relieve anxieties. We can then discuss any implications for further pregnancies/labour. Another part of this service is for me to take the feedback to our staff so that lessons can be learnt/ practice improved. 

You can contact Jane Canning, Birth Stories Specialist Midwife at:

Parent Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

By Post:

Royal Sussex County Hospital
Eastern Road

Phone :01444448678


Local Maternity & Neonatal System (LMNS)

Sussex Local Maternity and Neonatal System (LMNS) are here to support maternity service teams and service users across Sussex. We are working to improve safety, develop our choice and personalisation services whilst transforming our digital offering.

Peresonalsed Care & Support Plan

It is not part of your official maternity record, but a place to note down your thoughts and feelings as you progress through your pregnancy journey. Your midwife may give you a printed version of this booklet in your booking appointment, or you can download and print a copy from here. You might want to share it with your family, partner, or support person, it’s up to you. You can also bring it with you to your midwife/doctor appointments, so you can discuss any questions you might have with a medical professional.

General Support

General Support

Health Visiting Service

Following the birth of your baby to starting school, the Health Visiting team will be there to support you, offering appointments and advice. 

West Sussex Telephone: 01273 242004 (Monday to Friday, 9am5pm, excluding bank holidays).

Text 07312 277163 (For advice and support)

 West Sussex email:

Family Information Service

The Family Information Service (FIS) is provided by West Sussex County Council. We offer free, impartial, up-to-date information to all families on childcare, as well as activities and services for 0-25 year olds 

Early Help Service

The sooner a family receives the right support, the sooner they are able to improve their situation and prevent the need for prolonged support.  

Support starts with universal services, such as the school, the health service and the police. Families needing additional support will receive the next level. 

A 'whole family' approach ensures that children's needs and welfare are being met and maintained as well as those of the family. This is done by working with the family, local communities and others already supporting them. 

Mothers Uncovered

Award-winning charity empowering mothers since 2008. Pioneering creative support groups run by mums for mums in matrescence


Healthwatch are the independent champion for those using health and social care services in West Sussex 

They are here to make sure that those running local health services, and the government, put people at the heart of care. 

Warm/safe places for winter

A list of warm community spaces to go to during the cost-of-living crisis

Haywards Heath Library Mon- Friday 9:30-6pm Saturday: 9:30-5pm


Single parent support charity - Need help and support? Get advice from Gingerbread today. 

Home Start

A carefully selected volunteer, who has parenting experience, can visit regularly to offer emotional and practical support. This friendly parent-to-parent support is a simple yet effective way of enabling families to get back on track 


Home-Start Crawley, Horsham & Mid-Sussex
Longley House 2
International Drive
Southgate Avenue
West Sussex
RH10 6AQ


Phone: 01293 416 327



Mid Sussex Voluntary Action

As an independent charity, we were set up to work across Mid Sussex to bring together and help local voluntary organisations and community groups. We do this by giving advice, information and support. We share news, legislative changes and other useful knowledge and ideas to which some smaller groups might not normally have access.

We champion the role of local voluntary and community groups and ensure their voice is heard.

The Cherry Tree Centre
Fairfield Road
Burgess Hill
West Sussex
RH15 8QB

Phone: tel:01444258102

Worthing 4 Refugees

Welcoming refugees from all nations to Worthing, creating a culture of safety, integration and justice for refugees and displaced people.

Doula UK (non-profit)

Doulas support the whole family to have a positive experience of pregnancy, birth and after the birth of a baby. The Doula Access Fund provides free support during pregnancy, labour and after the birth of a baby to those experiencing disadvantage and financial hardship.  Each applicant is referred to us by a health care professional, social worker or charitable partner.

Infant Feeding Support

Infant Feeding

Feeding Support at UHSussex

Flying Start
Six conversations about feeding and caring for your baby to help them get off to the best possible start.


The MILK! Group offers support for breastfeeding parents, those who are providing breast milk, mixed feeding or formula feeding.  Our Infant Feeding Advisors are happy to help with any feeding question or worry and is a great opportunity to meet other breastfeeding families and practice breastfeeding out and about.  MILK! Breastfeeding Support sessions are predominantly groups however one to one sessions are offered in some areas of West Sussex. MILK! Breastfeeding support is available across West Sussex- Crawley, Horsham, Mid-Sussex, Worthing, Bognor Regis, Chichester, Adur, Burgess Hill, Haywards Heath, Midhurst, Shoreham and East Grinstead.

Phone: 01273 242004

La Leche League

We provide mother to mother, parent to parent breastfeeding support at meet-ups across Great Britain.

Food Banks & Other Food Support

Food Banks

Health Start

If you’re more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk.

Haywards Heath Food Bank

We support a nationwide network of food banks and together we provide emergency food and support to people locked in poverty, and campaign for change to end the need for food banks in the UK.

Unit A
9 Delaware Road
Haywards Heath
West Sussex
RH16 3UX

Phone: 07884 106719


Community Food Shops and Fridges

To Good To Go

Eat Well, fight food waste


Free food and food sharing App

LGBTQIA+ Support

Stonewall Housing

We support thousands of lesbian, gay, bisexual, trans and queer (LGBTQ+) people in the UK every year. We provide free housing-related advice on our helpline. All of our services are free and confidential.

Helpline: 0800 6 404 404

Weekday 10am – 1pm 


LGBT Foundation

LGBT Foundation is a national charity delivering advice, support and information services to lesbian, gay, bisexual and trans (LGBT) communities.

Mind Out

A local mental health service run by and for LGBTQ+ people with experience of mental health issues

Community Base, 113 Queens Road
Brighton BN1 3XG

Phone: 01273 234839


National LGBT+ Domestic Abuse Helpline

Emotional and practical support for LGBT+ people experiencing domestic abuse.

Phone: 0800 9995428

Bourne this way

BourneThisWay creates a safe space for LGBTQ+people and their children to meet, share experiences, advice and support. Based in Eastbourne but support families in surrounding areas.


Tel: 07736 569 771




Enabled2Parent is a “not for profit” organisation which offers advice alongside assessments and information about equipment. Our advice is practical and personalised, which means it is more than just a forum to express ideas and experiences: It gives you the tools to help you help your child grow to the best of his or her ability. 


Worthing Mencap is an active, progressive organisation championing the rights of people with learning disabilities and their families and directly improving the facilities and opportunities available to them.

Connect to Support - West Sussex County Council 

Easy access to information on how to live well with a health condition or disability 

Reaching Families

Empowering families of children and young people with special educational needs and disabilites


We support children, teenagers and adults with severe learning disabilities including those with mobility issues, epilepsy, autism, challenging behaviour and complex medical needs. We also have family and sibling programmes to provide respite and support for those with a disabled family member.

Tel: 01444459108



Kangaroos Office

Unit 7 & 8

More House Farm Business Centre

Ditchling Road

Haywards Heath

RH17 7RE

Mental Health Support

Mental Health

Time to Talk

Time to Talk offer a range of talking therapies that can help you feel better. Their friendly therapists can help you work through your problems and support you to live life to the fullest again. 

Families in Mind, West Sussex

Are you a parent feeling low, isolated, anxious or with depression? We can help you cope with family life. Support in Worthing, Littlehampton, Adur, Bognor 


PANDAS (Pre and Post Natal Depression Awareness & Support) is a community offering peer-to-peer support for you, your family and your network. 

Phone: 0808 1961 776

Text the word ‘PANDAS’ to 85258 for in-the-moment support your mental health. 

NB nearest group is Brighton PANDAS

Heads On Charity

Heads On is Sussex Partnership NHS Foundation Trust’s charity. We help people with mental health problems to feel supported, to stay active and to be more involved in their communities 

Local Samaritans 

We deliver the Samaritans' vision by making it our mission to always be there for our callers and provide the best support possible. 

Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year. 

Phone: 116 123


Mental Health and Crisis Support  

Sussex Mental Healthline 

Phone: 0800 0309 500


Mind - West Sussex

Phone: 0300 303 5652 


The Samaritans

Phone: 116123


Mental health support by text message

You can text "SHOUT" to 85258 for free from all major UK mobile networks. You'll then be connected to a volunteer for an anonymous conversation by text message.

Mental Health Support via App 


If your life - or someone else's life - is in immediate danger, please call 999 Immediately 

Money, Finance & Debt

Money, finance & debt

Citizen’s Advice Bureau

We believe in the power of unbiased advice and advocacy to help individuals and communities thrive. Our mission is to provide accessible and reliable information that empowers people to make informed decisions and achieve their goals.


Paddockhall Road

Haywards Heath

West Sussex

RH16 1HG

Phone: 0808 278 7969 

One Stop

Our aim is to provide a “OneStop" service that allows our communities (residents) to access a range of free services under one roof.

Phone: 07392 288115


Benefits Checker

You can use an independent, free and anonymous benefits calculator to check what you could be entitled to. 

Housing, Homelessness & Cost of Living

Housing, homelessness & cost of living

Tel: 01444-477574


Homeless Link

Assessment of entitlement to housing for people who are homeless or threatened with homelessness.

Address: Housing Services
Oaklands, Oaklands Road
Haywards Heath
RH16 1SS

Phone: 01444 477574


BHT Mid Sussex Supported Housing

We provide a range of short to long term housing options in Mid Sussex. All of our residential services are recovery focussed and provide support to individuals struggling with their mental health.

Travelling Community

Travelling community

Friends, Families and Travellers

We support individuals and families with the issues that matter most to them, at the same time as working to transform systems and institutions to address the root causes of inequalities faced by Gypsy, Roma and Traveller people

Friends, Families and Travellers, 
Community Base, 113 Queens Road, Brighton, East Sussex, BN1 3XG 

Phone: 01273 234777


West Sussex Council

The County Council own and manage nine permanent Gypsy, Roma and Traveller sites in West Sussex.

Find a permanent site and apply for a plot.

Safer Sleep & SIDS

Safer sleep & SIDS

The Lullaby Trust

The Lullaby Trust raises awareness of sudden infant death syndrome (SIDS), provides expert advice on safer sleep for babies and offers emotional support for bereaved families. 

The Lullaby Trust 
CAN Mezzanine 
7-14 Great Dover Street 
London SE1 4YR 

Phone: 0207 802 3200


Bereavement Support: 0808 802 6868 

Information Line: 0808 802 6869  


The aim of Basis (the Baby Sleep Information Source) is to provide access to research based evidence about biologically normal infant sleep, in forms that are accessible to parents and health practitioners, supported by references to research relevant to families in the UK

Miscarriage, Loss & TFMR

Miscarriage, loss & TFMR

The Miscarriage Association

If you’ve been affected by miscarriage, molar pregnancy or ectopic pregnancy, we hope this website will provide the information that you’re looking for. We hope that family, friends, colleagues and health professionals will find the site helpful too. We’re here to help you through.

Ectopic Pregnancy Trust

Provides support and information to couples who have suffered an ectopic pregnancy.

Phone: 020 7096 1838

TFMR Mamas

TFMR Mamas supports anyone that has had to make the heartbreaking decision to end a pregnancy due to a health or medical condition affecting the baby or the the mother. 

TFMR Mamas offers support groups and resources to help this community feel supported and not alone.

ARC  (Antenatal Choices & Results) 

Antenatal Choices & results - We offer support for as long as is needed with the aim of helping people work through their loss and move on positively with their lives.

Phone: 020 7713 7486

At a Loss – Pregnancy options centre

Pregnancy Options Centre provides free, non-directive counselling and support to anyone struggling following a pregnancy loss, including miscarriage, stillbirth, ectopic pregnancy, therapeutic termination, or an abortion.

Phone: 01243 784177 & 07843543792


Bereavement & Baby Loss - Local

Bereavement & baby loss - local

Oscars Wish

A local charity offering Bereavement Support, Specialist Bereavement Counselling and Support Programmes for Mums and Dads

Brighton and Worthing Sands

Sands stillbirth & neonatal death Charity, providing bereavement support services.

Phone: 07502 763863


Acorn Worthing

Our trained counselling volunteers are here to help you through your bereavement journey with one-to-one support. We will be with you as you work through your thoughts and feelings, your unanswered questions, and the pain of loss. We will help you find ways to appropriately express any unresolved anger, sadness, grief and shame so that you can begin to experience healing of emotional hurts. 

Phone: 01903 823893


Bereavement & Baby Loss - National

Bereavement & baby loss - national


Sands Stillbirth & neonatal death Charity, providing bereavement support services

Phone: 0808 164 3332


Winstons Wish

Childhood bereavement charity providing advice, support & resources for grieving children.

Phone: 08088 020 021


If you need urgent support, our Crisis Messenger is available 24/7 – text WW to 85258. 


Cruse bereavement support, grief can be overwhelming, you don’t have to deal with it alone.

Lodge Hill Centre 
nr Pullborough 
RH20 1LZ 

Phone: 0300 311 9959



Baby Loss Counselling Charity – providing specialist counselling after baby loss.


We’re dedicated to finding causes and treatments to save babies’ lives. We are here for anyone who has experienced the loss of a baby, whether through miscarriage, stillbirth, neonatal death, or termination for medical reasons.

Nicholas House 
3 Laurence Pountney Hill 

Phone: 0800 0147 800


Child Bereavement UK

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, and also when a child is facing bereavement. 

Phone: 0800 02 888 40


Teddy’s Wish

Teddy's Wish funds a counselling support service, which is free of charge to parents who have lost a baby to stillbirth (from 24 weeks), neonatal death or SIDS. The counselling sessions are for parents who are in the early months of their grief, up until 18 months post loss.

Mariposa Trust

The Mariposa Trust is a leading support charity primarily working within the field of baby loss and bereavement.

Phone: 0300 323 1350


Neonatal & Premature Birth

Neonatal & premature birth

Kent Sussex and Surrey Neonatal Network

The Kent Surrey and Sussex ODN supported by NHS England (NHSE) is hosted by Medway NHS Foundation Trust. There are 13 neonatal units in the network working collaboratively to provide care for our babies and their families.

Kent Sussex and Surrey Parents Advisory Group

We are a group of parents/carers, and their families, who have experienced neonatal care in one (or more) of the 13 neonatal units across the Kent, Surrey and Sussex Neonatal Network.

Our aim is to ensure that parent voices are integral in shaping neonatal care services across the Kent, Surrey and Sussex Neonatal Network.


or to get involved please use this link

The Early Birth Association

The Early Birth Association makes a positive difference for babies, families and staff in Neonatal Care at the Trevor Mann Baby Unit at the Royal Sussex County Hospital in Brighton, and the Special Care Baby Unit at the Princess Royal Hospital in Haywards Heath.

Phone: 01273 696955 x4377 

Ronald McDonald House

Having a child in hospital is unimaginable for families. At Ronald McDonald House Charities UK, we ease some of the burden by providing free ‘home away from home’ accommodation.

Ronald McDonald House Charities UK Headquarters 

11-59 High Road  

East Finchley  


N2 8AW 

Phone: 0300 011 1113


The Twins Trust

We're here for you... 

Supporting you through every milestone of your journey with twins, triplets or more.

Manor House 

Church Hill 


GU12 4JU 

Phone: 0800 138 0509


Bliss Charity

For Babies Born Sick or Premature. Having a premature or sick baby in hospital can be incredibly distressing for families. 

We offer emotional and practical support to empower families and equip them with the knowledge and skills they need to provide the best possible care to their baby, for however long they live and for however long their stay in neonatal care.

Phone: 020 7378 1122 


Ickle Pickles 

The Smallest Babies Need The Biggest Help. The Ickle Pickles offers a unique opportunity to help vulnerable babies at a critical time in their lives.

Pregnancy Choices

Pregnancy Choices

The Haven Pregnancy Counselling Centre

The Haven is a safe place - offering free, non-directive and confidential information and support to women and men living in Mid Sussex.


54A Church Road, Burgess Hill, RH15 9AE

Phone: +441444233333


Pregnancy Crisis Helpline

We’re able to provide you a safe and confidential place to talk through your situation. Whether you don’t feel like you can keep your baby or you are thinking of having an abortion, or perhaps you’re just scared of the journey ahead – get in touch and we’ll listen and help you explore your choices. 

Phone: 0800 368 9296

BPAS (British Pregnancy & Advice Service)

The UK's leading abortion care service, we campaign for women's reproductive choices 

Phone: 03457 30 40 30

Pregnancy Options Centre

FREE unbiased help and support for unplanned pregnancy, post abortion and pregnancy loss.

Phone: 01243 784177 & 07843 543792


Domestic Violence Support

Domestic violence support

Safe in Sussex

Safe in Sussex is a registered charity providing help and support for people affected by domestic abuse in West Sussex. 

Through refuge accommodation and outreach programmes, we work hard to support victims of abuse in their recovery and empowerment once free from an abusive relationship. 

We’re committed to preventing domestic abuse by providing education and training on how to spot the signs of domestic abuse, and by promoting healthy relationships. 


MY WORTH Specialist Domestic Abuse Service supports people at high risk of harm or homicide as a result of domestic abuse. 

Telephone: 07834 968539 & 033 022 28181 


My Sisters House

My Sisters’ House Women’s Centre works across the coastal area of West Sussex providing a range of support services to women from all backgrounds facing all kinds of issues. 

Telephone: 01243 697800


National domestic violence helpline

For women and children. Against domestic violence.

Telephone: 0808 2000 247

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